General Skills Training

Objective: To understand the importance of effective communication in an Organization

Brief Training topics:

• Types of Communication
• Need of Listening and developing Listening Skills
• Tips for improving Communication
• Developing Emotional Awareness
• Behavioural Communication Styles

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding the basics of fire safety and why it is vital for an organization’s business continuity and personnel / property safety

Brief Training topics:

• Fire safety introduction and its importance
• Classes of fire
• Fire triangle
• Firefighting equipment and its uses
• PASS Method of extinguishing fire
• Selection of proper fire extinguisher
• Emergency evacuation techniques

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding why proper professional Communication with the Customer matters the most

Brief Training topics:

• What is Communication?
• Advantages of proper Customer Communication
• Effective methods of Customer Communication

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding the importance of Quality in day-to-day professional work life

Brief Training topics:

• What is Quality, different definitions
• How to achieve Quality
• Quality Circles, Quality Meetings, TQM meetings
• Management Reviews
• Advantages of achieving Quality
• Cost reduction
• Customer Satisfaction
• Reduction of wastages
• Different levels of Quality Achievement
• Quality Control, Quality Assurance, Quality Management
• What is TQM? Examples of TQM Companies
• Quality in different fields
• Quality Measurements, setting targets
• Achieving PDCA

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding the importance of behavior and workplace ethics to maintain a healthy work environment

Brief Training topics:

• Employees behaviour and Workplace Ethics - Why is it important?
• Understanding various Ethical and Behaviour traits
• Management roles in implementation of behavior and ethics, policies

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding personality types and their impact in an organization

Brief Training topics:

• What are personality types and why do they matter at work?
• Myer-Briggs Personality Types
• Interactions among different personality types
• Body language and its types

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding the importance of negotiation in any field

Brief Training topics:

• What is negotiation?
• Key factors in negotiations
• Stages of negotiation process
• How to win a negotiation
• When to lose a negotiation

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.

Objective: Understanding various MS Office products, their importance at work and tips to use the tools in a faster and efficient manner

Brief Training topics:

• Various MS Office tools
• How to and how not to use them
• Technical training, tips and shortcuts
• How to keep your computer healthy and long lasting

Training mode: Classroom

Training audience: Top Management, Managers, Supervisors and Engineers

Training highlights:

• Slide presentation
• Exercises and/or case study wherever required.